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Quality Guarantee: Our Commitment to You
At Quattro Parts Centre, we believe in the value of trust and satisfaction. Our Quality Guarantee is a testament to this belief, ensuring that you, our valued customer, receive the best possible products and services. Whether you’re looking for aftermarket car parts, original car spares, or used car spares for your BMW, Audi, or Mini Cooper, we’re here to serve you with quality and commitment.
Understanding Our Quality Guarantee
What Our Quality Guarantee Means
Our Quality Guarantee is a promise that the products you purchase from us are of the highest quality. Whether you’re buying brand new aftermarket car parts, original car spares, or used car spares, we assure you that our products are reliable and durable. If you find any of our products to be defective within 30 days of purchase, we offer a Money-Back Guarantee, subject to certain conditions.
Why We Offer a Quality Guarantee
We offer a Quality Guarantee because we have confidence in the quality of our products and services. We want to assure you that we stand behind what we sell and are committed to your satisfaction. We understand that when you’re looking for BMW spares, Audi spares, or Mini Cooper spares, you want assurance of quality and durability. That’s why we’re committed to providing you with top-quality car parts in South Africa.
Our 30-Day Money-Back Guarantee
Conditions for the 30-Day Money-Back Guarantee
Our 30-Day Money-Back Guarantee applies if the product you purchased is defective, provided you can present the original invoice, the item has not been tampered with or modified in any way, and all original packaging is included and it is in its original condition. This applies to all our products, whether they’re aftermarket car parts, original car spares, or used car spares. Please note that for some products, this warranty will not apply (such as consumable items). In such cases, this will be clearly communicated to you in the product description or by other means.
How to Claim Your 30-Day Money-Back Guarantee
To claim your 30-Day Money-Back Guarantee, please contact our customer service team with your original invoice and details of the product defect. We will guide you through the return process. Our team is dedicated to making this process as smooth and hassle-free as possible for you. To make this process even easier, you can now get in touch with our team on WhatsApp and chat to us to speed things up. Our goal is to ensure that all of our customers are 100% satisfied with their purchases from our store. We go the extra mile to exceed our customers expectations when dealing with us.
Our Commitment to Quality
Quality Assurance in Our Products
We take great pride in the quality of our products. All of our parts are sourced from manufacturers that produce high quality aftermarket spares that are made to last. Each product, whether it’s a BMW spare part, an Audi spare part, or a Mini Cooper spare part, undergoes rigorous quality checks to ensure it meets our high standards before it reaches you. We’re committed to being the best automotive spares store in South Africa, and our quality assurance processes reflect this commitment. If we are uncomfortable using a part in our personal vehicles, we won’t sell it to you.
Quality Assurance in Our Customer Service
Our commitment to quality extends to our customer service. We strive to provide you with exceptional service at every interaction, ensuring your experience with us is as satisfying as the products you purchase. Our team is always ready to assist you, whether you have questions about our products or need help with a return or exchange. You can also visit our physical store at 100 Umgeni Rd, Stamford Hill, Durban and meet our friendly team.
Your Rights as a Customer
Your Right to Defect-Free Products
As a customer, you have the right to receive defect-free products. If a product is defective, you have the right to return it for a refund or exchange, subject to our 30-Day Money-Back Guarantee. If you ever face an issue with a product purchased from us, please don’t hesitate to get in touch with out team immediately so that we can rectify this for you.
Our Promise to You
Our Dedication to Customer Satisfaction
We are dedicated to ensuring your satisfaction. Our Quality Guarantee and 30-Day Money-Back Guarantee are our promises to you that we will do everything we can to ensure your satisfaction. We understand that when you’re looking for car parts in South Africa, you want a provider you can trust. That’s why we’re committed to being that provider for you. We want your experience with us to be memorable and have you trust us for all your automotive spares and needs.
Our Assurance of Quality
We assure you of the quality of our products and services. We believe in what we sell and stand behind our products 100%. Your satisfaction is our utmost priority. Whether you’re buying aftermarket car parts, original car spares, or used car spares, we’re here to serve you with quality and commitment.
Frequently Asked Questions
Our Quality Guarantee covers any defects in the products you purchase from us (unless stated otherwise). If a product is defective, you can return it for a refund or exchange, subject to our 30-Day Money-Back Guarantee.
To claim the 30-Day Money-Back Guarantee, please contact our customer service team with your original invoice and details of the product defect.
The 30-Day Money-Back Guarantee applies if the product is defective, you can present the original invoice, the item has not been tampered with or modified in any way, and all original packaging is included and it is in its original condition.
If you find a defect after the 30-day period, please contact our customer service team. We will do our best to assist you however we can.
If you are not satisfied with the customer service you received, please let us know. We value your feedback and will use it to improve our services.
In some cases and for some products (such as consumables), this guarantee will not apply. For such items, we will communicate this on the product description so that you are aware of this.
Our refund only covers the product you have purchased from us.
